NZ Warranty Form

Customer Troubleshooting Guide
Before filling out a Warranty Repair Form, please follow our troubleshooting guide to correct these common installation faults: Troubleshooting Guide

The following items are NOT covered by your Brilliant warranty:

INSTALLATION

  • Incorrect installation or installation from an unqualified and/or unregistered electrical contractor

CEILING FANS

  1. The presence of an intermittent humming noise that occurs due to variations in electrical supply. This noise can be caused by your hot water service, microwave or your electricity provider sending a ripple control signal in your area. This is not a product fault. This can be repaired with the addition of a ripple control filter. Your local supply authority can identify the frequency used as this can vary from one location to another.
  2. A wobbling fan that has not been installed correctly or due to external influences, or has unaligned or mismatched blades. To remedy this please see our troubleshooting guide, link is at the top of the page.
  3. Minor variations in speed on ceiling fans. This may be visible between products that are the same model. Some disparity in speed of ceiling fans is to be expected.
  4. Damage to the ceiling fan that does not use the supplied wall control and/or a Brilliant approved remote.
  5. Motor sounds or vibrations caused by non-approved light fittings that are connected to a Brilliant ceiling fan.
  6. Damage to furnishings, walls, floors, structural, foundations or any other loss for damage either directly or indirectly derived from an unqualified installer attempting to install, modify or repair the product.

STAINLESS STEEL CARE

  • Corrosion such as rust or surface damage (known as tea staining). Befor installation, the stainless steel parts MUST BE TREATED with neutral oil, which must penetrate all the joints, after which, dry the area with a soft cloth. In extremely corrosive environments, the treatment with oil must be repeated at least 4 times a year. In case of serious corrosion, use an abrasive paste designed for stainless steel to remove the stain, then reapply the neutral oil again.

GENERAL

  • Damage caused by power surges or fluctuations and or lighting strikes.
  • If the Brilliant product has been exposed to the environment, incorrectly used, intentionally or accidently damaged.
  • If the product has been modified in any way or used outside its intended purpose.
This form will allow us to process your warranty request in a timely manner.
Address where product is installed
Product Information

Copy of the electrician's certificate of compliance

JPG, PNG, PDF up to 10MB


Copy of proof of purchase *

JPG, PNG, PDF up to 10MB

Terms

Please acknowledge the following warranty service conditions:


  • Warranties are void if product has not been installed by a Licensed Electrical Contractor.
  • If you make a request for warranty service and the service agent finds
    • It is not a Brilliant Lighting Fitting
    • It has not been installed a per manufactures instructions
    • It has not been installed as according to AS/NZS wiring regulations

    then the service agent could invoice you for the cost of service. The minimum amount for this invoice will be $150

  • Proof of Purchase and Electrical Certificate MUST be supplied with claim

Please confirm you have read our warranty statement and conditions which can be found at Brilliant standard warranty and agree to the warranty service conditions outlined above. *

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